1. Client Data Confidentiality & Source Code Security
We never store, commercially monetize, or disclose to third parties any client project data, database schemas, or end-user records. All hosting, server, and administrative credentials are utilized solely for technical implementation and we proactively advise rotating all passwords immediately upon project handover.
2. Technical Warranty & Emergency Support Policy
All bespoke websites and custom plugins delivered by DevPixel VN carry a 12-month technical warranty against bugs arising from our source code. For emergency malware recovery engagements, we guarantee a 30-day clean-code warranty and comprehensive resolution of Google Safe Browsing or security warnings.
3. Source Code Handover & Complete Client Ownership
Upon project sign-off and final settlement, our clients retain 100% unrestricted ownership of the source code, assets, and database. DevPixel VN provides thorough operational documentation and guides for periodic automated cloud backups to guarantee full operational independence.
4. Service Level & Engineering Commitments
Every web solution deployed by DevPixel VN adheres to strict coding standards: zero bloated dependencies, 100/100 Core Web Vitals optimization, and semantic markup compliant with modern accessibility and SEO specifications.